I INTRODUCTION
1 The Maquiladora challenge
2 Should you be working in a Maquiladora?
3 Getting oriented
II OBJECTIVES
4 THE objectives of the company
5 How much do companies earn?
6 priorities?
7 When sales are high everything is OK
8 Issues with the corporate office
III DEPARTMENTS
9 departments
10 Plant management
11 Production
12 Production control
13 Quality Control
14 Human Resources
15 Engineering
16 Material Control
17 Maintenance
18 Accounting
19 Purchasing
20 Support departments and the production schedule
22 Service while walking around
21 Why are there “control” Departments?
23 Are traditional organizations out of place?
24 Shelter programs
25 Consultants
IV STRATEGY
26 Most changes are made much later than they should
27 Continuous flow vs. batching
28 Consolidated areas vs. dedicated lines
29 Delegator or “hands–on”
30 If a machine will not work get rid of it
31 Always look for the easiest way to get things done
32 If you have a theory set up an experiment
33 Operators know what they are doing
34 Making the “vendor–client” idea work
35 Justification of equipment
36 Layouts that work
37 Layouts that can be changed in minutes
38 The importance of housekeeping
39 Use the path of least resistance
40 Automation
41 The machinery emergency room
42 Put ball bearings on everything.
43 If you are losing pens eliminate their need
44 Designing for manufacturability
45 Technology transfers
46 Reacting to quality rejects in the field
47 Doubling your headcount
48 Absenteeism pools
V MEASUREMENT
49 If you want to control something measure it
50 e + e + e = E
51 All work is measurable
52 Learn to count
53 The importance of production standards
54 Where do production standards come from?
55 Value added and the standard
56 Throughput or cycle time
57 Understanding allowances.
58 What is the unit of measurement of your product?
59 The application of learning curves
60 THE “80/20” rule
61 Direct to in direct ratios
62 Certifying processes
63 Budgeting funds
64 Budgeting hourS
65 How cost per hour is determined
66 Inventories
VI PERFORMANCE
67 Quality Delivery and Cost
68 Efficiency and productivity
69 Overtime
70 Identifying productivity losses .
71 Maintaining a good pace in your production lines
72 A job will take as much time as you give it
73 Good work stations produce good products .
74 Get finished material into shipping
VII CONTROL
75 “Dog and pony” shows
76 You can control anything on the floor with audits
77 Change things into the way that you can control
78 Management by walking around
79 A principle on supervision
80 Don’t wait for a crisis to occur
81 Eliminating “fire–fighting”
82 Don’t leave things until the last minute
83 visual controls
84 Keep and carry a logbook
85 Follow–up on activities
86 Planning
87 Scheduling and man-loading your lines
88 A corollary to Murphy’s Law
89 Are your computers really useful?
90 Bar coding
91 Minimum and Maximum
VIII CULTURAL CONSIDERATIONS
92 Cultural considerations
93 Adapting the maquiladora to the Mexican culture and experience
94 Attitudes affecting job performance
95 Work–force skills
96 Social skills
97 Record keeping
98 Maintenance
99 production Supervision?
100 Great expectations
IX ABOUT THINKING
101 Perceptions and reality
102 To get from A to B define A and B
103 Root cause
104 Make sure that you keep your objective in mind
105 Make sure that you understand the question
106 Ability to solve problems
107 Encouraging thinkers
108 It’s hard to work and keep track of time
109 Trouble shooting
110 Trust your hunches
111 Define the task—define the focus
112 Read your own reports
113 The first-shift second-shift battle
114 Don’t to make “snap–decisions” when it comes to personnel issues
115 Check your work
116 Making quality decisions
X COMMUNICATIONS
117 Communicate plans and strategy with everyone
118 Be firm on the goals that you aim for
119 Make sure that everyone knows what’s expected of them
120 provide frequent feedback
121 An information center
122 A manager is no better than his or her interpreter
123 Actions speak louder than words
124 Can anything be kept confidential?
125 Rumors
126 Handling your mail and records
XI MOTIVATION
127 motivation
128 Buy what you need and keep the and keep the change
129 Could you do it for a million dollars?
130 Self–fulfilling prophesies .
XII PERSONNEL
131 Psychological evaluations
132 Testing and evaluating before hiring
133 Team building
134 Employee evaluations
135 Delegating
136 Turnover
137 Internal turnover
XIII YOUR CAREER
138 Your career
139 Ethics
140 Make company policy your policy
141 All bosses are looking for the same results
142 Overcoming “NO’S”
143 Are you progressing?
144 Mixed signals.
145 “Strike while the iron is hot!”
146 Go after the job you want!
147 Start with small victories
148 Be an expert
149 Exceptional people are always noted
150 Education isn’t everything .
151 Everyone already has their own business
152 Know your market
153 Your strength can become your weakness
154 Don’t GIVE UP your authority
155 Getting that promotion
156 Do not assume that you are the front–runner
157 Increasing your salary
158 On being bilingual .
159 When a Mexican employee becomes a U.S. resident
160 Seminars
161 Public speaking
162 Your resume
163 Interviewing for a job
XIV EMOTIONAL ISSUES
164 Being more assertive
165 Everyone wields their power in a different way
166 How do we want to relate to others?
167 Confrontation
168 Don’t let a mistake get you down
169 Don’t block criticism
170 Place emotions where they belong
171 Excuses aren’t acceptable
172 Don’t be afraid to say “no”
173 About the author